Refund Policy

*Last Updated: 10.09.23*

At UY Lab, we are committed to providing our students with the best educational experience possible. If for any reason you are not satisfied with our courses or services, we offer the following refund policy:

*1. Course Enrollment and Fees*

1.1. *Refund Eligibility*: You may be eligible for a refund if you meet the following criteria:

   - You have enrolled in one of our courses.

   - You have paid the course fees as specified on our website.

1.2. *Refund Requests*: To request a refund, you must contact our support team at [email protected] within +880 1958-420252 days from the date of your course enrollment or payment.

1.3. *Non-Refundable Fees*: The following fees are non-refundable:

   - Registration or enrollment fees (if applicable).

   - Any fees associated with course materials (e.g., textbooks, software licenses) that have been provided to you.

*2. Refund Process*

2.1. *Review*: We will review your refund request within 7 business days of receiving it.

2.2. *Approval*: If your refund request is approved, we will process the refund to the original payment method used for the course fees.

2.3. *Refund Amount*: The amount of the refund will be determined based on the following:

   - If you request a refund before the course start date, you will receive a full refund of the course fees.

   - If you request a refund after the course has started, the refund amount may be prorated based on the number of course sessions or lessons that have been completed.

*3. Exceptional Circumstances*

3.1. *Course Cancellation*: In the event that we cancel a course for any reason, you will be entitled to a full refund of the course fees.

*4. Contact Us*

If you have any questions about our refund policy or wish to request a refund, please contact us at [email protected]. Our support team is available to assist you and address any concerns you may have.

*5. Changes to this Refund Policy*

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately.

Thank you for choosing UY Lab. We are dedicated to providing you with valuable IT education and ensuring your satisfaction with our services.